Capterra Has Awarded the PhaseWare Tracker Product With a “Best Badge”
December 8, 2017 - McKinney, TX -- PhaseWare is proud to announce they have received a 2017 “Best” award from Capterra, an online resource dedicated to helping businesses find the right software as a service (“SaaS”) applications for their needs. The award was presented to PhaseWare to highlight the company’s excellence in the category of customer support software for its Tracker product, an honor PhaseWare’s co-founders are extremely honored to accept.
“Customer support software is our specialty and we’re thrilled PhaseWare has received recognition for the issue tracking platform we provide,” said Randall Nelson, co-founder and CEO of PhaseWare.
Hoyt Mann, the company’s co-founder and President added, “This award is a testament to the hard work our team has put into creating support software that not only helps our customers, but makes the customer support experience better for all the consumers who interact with our platform.”
In addition to being awarded a “Best” badge for its Tracker software, PhaseWare is also scoring high marks in the support it provides its own customers, achieving a five-star rating from reviewers on Capterra.
Nelson said, “Our own customer service experience is powered by our software. We put our own platform to work for us and practice what we preach when it comes to the customer service strategies we discuss on our blog. Our success with support has led many customers to choose Tracker, as well as many of our other products, because they see the potential for their own successes.”
Those interested in learning more about Tracker can visit the product page on the company website, located at www.phaseware.com
As a SaaS (software as a service) provider for B2B customer support, including the Tracker issue management platform and Self Service Center, Phaseware offers a knowledge-based platform where customers can search for and locate solutions to common problems. You can reach PhaseWare by visiting the company’s website at www.phaseware.com
or by calling the company’s headquarters at 866-390-3942.
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069