Key Benefits
- Reduced call volumes
- Increased first-call resolution
- Consolidated incident records
- Fast record retrieval time
- More informative and timely reports and analytics
- Efficient prioritization of trouble tickets
Electonic Medical Record and Electronic Health Record software developers must meet more stringent regulatory requirements than most software providers. The ability to maintain easily created and retreivable records is key to regulatory audits and compliance with standards. Quick turnaround is mandatory when questions arise about quality of the data within the EMR/EHR software. Some key features include:
- automated tracking and resolution of service problems,
- automated escalation of high priority issues,
- knowledge management capabilities
- and more.
The challenge for any business is to identify a support solution that is simple, cost effective, and offers exceptional quality. PhaseWare provides an ideal solution focused on the need for accurate, complete records.
PhaseWare Solution
PhaseWare provides the most efficient, affordable, and scalable Customer Support Solution in the industry. With PhaseWare Customer Service Software, you can automate and track all phases of an incident lifecycle from submission to resolution while reducing the cost of operations.
Designed as a future proof solution PhaseWare's software provides powerful workflow management and reporting capabilities including multiple levels of authorization per element, executive dashboards, and integration capabilities with 3rd party extensions and CRM solutions.