PhaseWare Help Desk software will help you to:
-
Increase customer
satisfaction with speed of resolution
-
Reduce customer downtime
with real-time access to data
-
Reduce
support call volume with Self Service Center
-
Improve efficiency
by storing information in a knowledge base
-
Improve communications
with Event Engine
-
Identify
problem areas through trend analysis
PhaseWare Tracker is:
-
Compatible
- Supports Windows Vista, XP, 2000, 2003 and
beyond
-
Easy to setup –
Professional consultants to help you step by
step
-
Simple to use - Your
techs will require a minimum of training
-
Flexible
- Accessible from anywhere - run as a
windows or a web application
-
Powerful -
Grows with your business
-
Scalable
- Microsoft SQL Server 2005 database engine
PhaseWare automates your processes for help
desk, tasks, projects, and much more.
Our Help Desk Software centralizes your user
data, service request history, into a single,
easily accessible, user-friendly interface.
PhaseWare is the right choice for your Help Desk
software.
PhaseWare Customer Helpdesk solution helps
manage customer support tickets from submission
to resolution. Enhance customer satisfaction,
reduce support costs and improve support staff
productivity, with PhaseWare Customer Help desk
software.
Configure the workflow to match your support
process and work the ticket through that
process. Know where very ticket stands and
ensure nothing slips through the cracks.
Automatically notify the customer when a ticket
is closed, generate reports to measure
productivity.
