Configure the software as your business requires to specifically meet your needs and provide top notch customer satisfaction.
Customer support set up that is faster than its users to keep pace with their needs and give your team the leg-up on incoming tickets.
PhaseWare can turn your inbox into a task-tracking system by creating tickets via E-mail. If you turn the incident creation on, the system will attempt to either create a new incident or update an existing one each time a message arrives in the system inbox. Software companies require constant support for email integration. With PhaseWare, you can have that.
With the Tracker product suite you can configure SLA’s and set up an unlimited number of support packages. Service measurement reports are available to you out-of-the-box and can be configured using a set of tools that will help the reports meet your organizations specific needs.
Meet your specific company needs by utilizing our Screen Designer product. This simple tool gives you the ability to configure the layout of our application’s screens. Not enough? Integrations allow you to connect your systems with the PhaseWare system via APIs which provide the linkage to the required data or subroutines from outside databases or programs.
With PhaseWare's Visual Workflows you are able to drag and drop your workflow into perfection, creating a well-oiled machine.
Track and organize your customers’ individual contacts to provide a streamlined flow of service between their tickets.