Our solution grows easily as your organization grows. PhaseWare's suite scales with your service desks and products as they increase in size and number.
Tracker's efficiencies will render reduced call volumes for your help desk which will help increase the quality of service you provide, leaving more time for maintenance and planning.
The key driver of PhaseWare's help desk management solution is automation of incident management. Our solution tracks the entire incident life cycle including resolution and closure of trouble tickets. Additional self-service options with knowledge management capability increase the QoS for end-users while decreasing the load on the help desk.
With a design attuned to standard industry practices, PhaseWare's help desk management solution provides powerful tools for workflow management, reporting proficiency, automated alarms/alerts management, an executive dashboard application, and flexible integration capabilities with third-party solutions.
Our help desk software product suite can vastly improve the efficiency of the IT services you provide to your customers, and help reduce costs. PhaseWare help desk software is simple to use and guides you through everything, from logging a call, problem solving, team working and more - and it's scalable.
PhaseWare Tracker brings all the information required for IT service desk staff into one single package - incident, problem, change, service level management.
Backed by an effective support and consulting service, PhaseWare service desk software is a good choice for companies wishing to see a rapid return on investment.
Download PhaseWare's help desk management guide to get started.
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