Key Benefits
- Centralized Customer Information Access & Availability
- Up-selling Opportunities through Billing Accuracy & SLA Compliance
- Operational Efficiencies from faster access to Customer Information
- Service Efficiencies through SLAs & Billing Management
The first step in customer service is knowing your customers inside and out—and having every piece of information organized and at your fingertips. Tracker gives your team the in-depth knowledge they need to understand customer concerns and resolve issues quickly and efficiently
Key Features
- Manage all forms of Customer Information: Contacts, Assets, Products, Service Packages, Maintenance Agreements, Email lists and so on.
- Instantly access customer information from Information Screens: Contacts, Incidents, Billing, Licensing Purchase History, SLA agreements and so on
- Improve Billing accuracy, track & analyze Billing & Support Packages