| KEY BENEFITS |
- Centralized Customer Information Access & Availability
- Up-selling Opportunities through Billing Accuracy & SLA Compliance
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- Operational Efficiencies from faster access to Customer Information
- Service Efficiencies through SLAs & Billing Management
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The first step in customer service is knowing your customers inside and out—and having every piece of information organized and at your fingertips. Tracker gives your team the in-depth knowledge they need to understand customer concerns and resolve issues quickly and efficiently
Key Features:
- Manage all forms of Customer Information: Contacts, Assets, Products, Service Packages, Maintenance Agreements, Email lists and so on.
- Instantly access customer information from Information Screens: Contacts, Incidents, Billing, Licensing Purchase History, SLA agreements and so on
- Service Level Agreements (SLAs) Tracking, Measurements & Reporting.
- Improve Billing accuracy, track & analyze Billing & Support Packages