- Reduced call volumes
- Increased first-call resolution
- 360-degree view of customer information
- Maintain regulatory compliance
- Higher customer satisfaction rates
- More informative and timely reports and analytics
- Efficient prioritization of trouble tickets
Today, customer support organizations strive for exceptional service levels with faster turn around and superior service delivery. Some of the key drivers of an efficient customer service organization include:
- Automated tracking and resolution of service problems
- Scalability across multiple service desks
- Self service options with knowledge management
- Regulatory compliance needs handled with ease
The challenge for small businesses is to identify a simple, cost-effective solution with exceptional ROI. PhaseWare provides an ideal solution focused on small business segments.
The PhaseWare Solution
PhaseWare provides the most efficient, affordable, and scalable customer support management software in the industry. With PhaseWare customer support software, you can automate and track all phases of the service desk lifecycle from incident submission to resolution while reducing the cost of operations.
Designed as a future proof solution with small businesses in mind, PhaseWare provides powerful workflow management and reporting capabilities including due time prompts, dashboards, and integration capabilities with third-party extensions and CRM solutions.