With PhaseWare's Tracker and the Event Engine products you can automate tracking and resolution of customer support problems in order to reduce your service agent's workload.
The Self Service Center product will give your customers the self service options they deserve with integrated knowledge management for faster resolution times and reduced call volumes.
Designed as a future proof solution with small businesses in mind, PhaseWare provides powerful workflow management and reporting capabilities including due time prompts, configurable dashboards, and integration capabilities with third-party extensions and CRM solutions.
PhaseWare gives you a complete customer support suite of products with must-have features that will yield the following key benefits: Reduced call volumes, increased first call resolution, 360-degree view of the customer, regulatory compliance maintenance, higher customer satisfaction, reports and analytics, and efficient prioritization of trouble tickets.
Our solution grows easily as your organization grows. PhaseWare's suite scales with your service desks and products as they increase in size and number.
The ability to maintain easily created and retrievable records and compliance with standards. Quick turnaround for when questions arise about the quality of ERM/EHR data.