The most comprehensive CRM solution suitable for a variety of support environments.
Customer Relationship Management, Software includes more than help desk management. You have to offer your customers a consistently excellent customer support experience. PhaseWare's Customer Relationship Management Software - optimized for small and medium businesses - ensures delivery of the highest quality of relationship service.
PhaseWare provides a next generation of relationship management solution with the Tracker suite of products. Our customer relationship management and help desk management solutions cover the entire crm of trouble ticket resolution from incident submission and issue escalation to SLA compliance and knowledge management.
With PhaseWare you instantly gain access to key contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow more productive business relationships. Our tools increase the productivity of your team while providing your organization with scalability, centralized administration, advanced security, and deployment options required to drive your business.
Improving customer support and service is a priority for nearly all companies. The initiative to provide faster and more efficient customer service is found in companies in all industries and of all sizes. Yet the imperative for top-notch customer management and support raises important questions: How will we drive customer service more effectively in the coming years? How will we assign, manage and escalate our cases to serve customers better while slashing operational costs? And how will we give everyone that interfaces with customers access to complete customer data in real time?
PhaseWare allows you to accomplish these daunting tasks while improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care costs—all of which result in better top and bottom lines.