PhaseWare Inc. provides best-of-breed help-desk and customer-support software solutions for clients
worldwide. PhaseWare Tracker, the company’s flagship offering, is a robust, feature-rich application
that’s flexible, affordable and easy to use. Unlike many available solutions, Tracker and its Event
Engine and Self Service Center enhancements are specifically optimized for teams providing support to
external customers for complex offerings, including software, hardware and services
Software entrepreneurs Randall Nelson and Hoyt Mann founded PhaseWare in 2004 to meets the needs of
small to mid-size customers and their business models.
Today, PhaseWare solutions are enabling companies to take their customer service and support to the
same level of sophistication delivered by much more expensive applications. PhaseWare is based in
McKinney, Texas, part of the Dallas-Fort Worth Metroplex.
