Key Benefits
- Complete audit history: every change to every incident is recorded.
- Compliance enforcement: every step in order, every escalation automatic, every notification sent.
- Adapts and scales to variety of service environments from medical device to legal investigation.
- Licensed and on-demand models available in same implementation and with smooth transition from one to the other.
- Complaint management organization size is no matter.
- Low total cost of ownership and quick return on investment.
Complaint management includes more than complaint handling. You need to have a full audit history for every ticket and issue. Enforce compliance and effectively manage ticket flow using complaint management templates, service level agreement (SLA) tracking, and business rules.
- Increase first contact resolution with knowledge infused Tracker.
- Create email responses and tickets in a single click with tight integration with MS Outlook.
- Efficiently track, organize and resolve customer complaints.
- Streamline the complaint management process by capturing, classifying, and assigning complaints to the right department.
PhaseWare offers a sophisticated but affordable complaint management solution that provides significant operational savings and superior customer and employee satisfaction.
PhaseWare provides a next generation Complaint Handling System with the Tracker suite of products. Our complaint management solutions cover the entire cycle of complaint handling from complaint submission and escalation to SLA compliance and auditable history.
With PhaseWare's flexible, scalable software providing workflow automation and real-time tracking of complaint handling perfomance, PhaseWare offers the most comprehensive complaint management solution suitable for any size or type complaint handling organizations.
