PhaseWare has expertise in developing customizable support products to enhance even the most complex customer support centers. These case studies describe clients' challenges, PhaseWare's solutions, and successful partnerships. Take a look at what PhaseWare and our clients have accomplished together.
The Best of Both Worlds: Gain Flexibility Through Multiple Models of Software Delivery
With PhaseWare’s
Tracker
and
Self Service
products, Customers have found Lower IT costs. Faster ROI. Better security. These are all promises that the Software as a Service (SaaS) business model makes. For the small to medium business (SMB) it promises a more cost effective way to manage customer service and support, the most popular application offered on-demand.
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...
Attorneys' Title Guaranty Fund
With PhaseWare’s
Tracker
and
Event Engine
products, ATG has found one dynamic tool that brought the whole company together.
The entire staff at ATG uses Tracker
, including IT and Sales. They discovered that PhaseWare solved many more issues than they realized they had.
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...
Dexter + Chaney
Since using Ph
aseW
are’s
Tracker
and
Self Service Center
products, Dexter + Chaney has seen a huge positive impact to many of their internal processes.
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...
PropertyInfo
PhaseWare Tracker suite of customer support solutions is the ideal platform that provided a path to PropertyInfo’s key requirement in streamlining and consolidating their 20 regional customer support centers. By utilizing PhaseWare Customer Support Management applications:
-
Tracker
for Issue/Incident/Information management
-
Event Engine
for service automation, and
-
Self Service Center
for customer self-management and knowledge base access,
all the key requirements of PropertyInfo’s Customer Support Center initiatives are fully satisfied.
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...
WorldTelemetry
After WorldTelemetry turned to PhaseWare and began using
Tracker
and
Event Engine
products, they have seen a significant improvement in productivity.
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...
Xypro
XYPRO has been able to truly get a handle on their growing company’s support needs using PhaseWare’s
Tracker
,
Event Engine
, and
Self Service Center
products.
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...