5 Gifts for Your Customer Support Staff
Posted by Hoyt Mann on Thu, Dec 04, 2008 @ 10:03 PM
Tis the season and all that, when thoughts turn to: "How can I keep my staff morale up yet cover the holidays?"
I offer you 5 capabilities to keep the staff clicking merrily along:
- Customer information management with ALL customer information in one place and easily found and edited.
- Incident/Issue management that follows a ticket from inception to resolution.
- Automated alert system to increase SLA compliance.
- Knowledge management with universal natural language search to find solutions and other information gleaned from a comprehensive knowledge base, FAQs, forums, notices, and downloads.
- Self Service for savvy customers who prefer to look it up themselves rather than hold the phone.
PhaseWare offers a customer support and help desk solution that does all of this and more. Travel on over to the main PhaseWare website to get the full story.
As for covering the holidays....well, I'll leave it up to you. With these kinds of tools that job just got a lot easier.
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