Do You Have Customer Service Fire?
Posted by Katie Parvin on Thu, Jan 12, 2012 @ 11:23 AM
In one of my recent blogs, I talked about IWearYourShirt and that we’re utilizing their innovative social media business today. A theme we’re keeping up with is “Fire” in the customer service industry. We are asking what it means to you! Is it positive or negative?
Personally, I think it can go either way. Customer service and support should be a positive experience for your clients. If there’s an issue, that’s the only way you’re going to keep these customers loyal—handling they’re issues in a quick manner and with a positive attitude. No one wants to be on hold for hours—or at all. If you handle their issue the right way, the issue won’t seem as bad. However, if you fail to support them, it will get them fired up. Poor customer service is the number one way to lose a customer—FAST!
Customers Talk...a lot! Your clients are much more likely to tell their friends, tweet, facebook, if they have a negative experience. Give them great service and make them want to talk about the awesome customer service you provided them, like Healthy Choice did for me!
Don’t forget to visit IWearYourShirt.com and see the wonderful videos they made for us today! Join us on Twitter all day for our customer service and support chat and use hash-tag #PhaseWareFire. We'll send you a link so you can enter to win a Kindle Fire!
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