The Holidays Are Coming! The Holidays Are Coming!
Posted by Hoyt Mann on Thu, Nov 13, 2008 @ 09:08 PM
Well, here we are again, on the downward slide towards what are collectively known as "The Holidays".
Are you ready for a more relaxing holiday than last year?
Have you invested in a self service center module so that customers can look up their own answers instead of waiting for the person with the beeper this holiday to call back? If so, have you gotten your knowledge base up to date? Are your forums clicking right along with members helping members?
Did you remember to put an announcement on the notice board about any changes in hours for the holidays? Maybe check to make sure all the downloads anyone would need are available?
No?
Well, you have at least 2 weeks to get all that done. In fact, with PhaseWare's Self Service Center, you definitely won't need the whole 2 weeks. You can be ready for that big feast in short order because updating the Self Service Center only takes a moment. And since it is available through a web portal, you can even check in yourself. If you really want to. Once you sleep off all that tryptophan from the turkey.
Don't let the holidays catch you short. Be ready and then enjoy yourself.
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