Healthy Choice Makes the Right Choice with Their Customer Service
Posted by Katie Parvin on Wed, Dec 28, 2011 @ 10:46 AM
I don’t know if it’s the pressure of coming up with a New Year’s Resolution for 2012 or the anxiety of knowing swim-suit season is rapidly approaching, but I have decided to join a gym and eat healthier. It's difficult to cook healthy for myself every day, so I decided to get some help from the lovely frozen food aisle—Healthy Choice frozen meals in particular. Did I really make the right choice though?
I saw their new Lemon Garlic Chicken meal and decided to give it a try. At lunch, I was thoroughly enjoying my meal until... CRACK... I bit straight into a chicken bone. I went to the Twittersphere to take action. I found Healthy Choice and tweeted, informing them of the lunchtime mishap.
Within 30 minutes I received a reply apologizing and asking me to email their support. I proceeded to email them and they asked me for the manufacturing number on the box and a few other key items. They continued to apologize and said they would be sending me coupons in the mail for free Healthy Choice meals.
There are a few reasons I believe they handled this situation well:
-They didn't ignore me- They actually responded—and quickly.
-They showed concern- They didn't just act interested and apologetic, they were interested and aplogetic.
-They took action- Healthy Choice didn't just apologize, they asked for information that will be useful to preventing this from happening to someone else. They also are sending coupons in the mail and I have no doubt that they will follow through; they have done an amazing job thusfar and I wouldn't expect less.
I've talked about these items in the past, especially taking action, it was just nice to see it... well, in action!
Do you have a great customer service story you'd like to share? We'd love to hear it in the comments below.
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