Nissan Juke's Great Customer Service via Twitter
Posted by Katie Parvin on Mon, Nov 21, 2011 @ 02:37 PM
It’s the time in my life where I have been out of college for almost a year now and I’m starting to transition into the “real world” that everyone spoke so much about. I have the same car I've had since I was 16 and it's about that time to get a new one.
I've been doing some light research and usually I'm not a fan of crossovers, but the Nissan Juke has stood out significantly in my mind. I’m a quirky person and the Juke is a quirky car. I had a few questions about it so I jumped on Twitter and found the account for Nissan Juke. I typed in my question and mentioned them. I received a response shortly thereafter (less than a few hours).
We then proceeded to have a short conversation via Twitter.
These mini-conversations have me more captivated with the Juke than ever before- due to this interaction via Twitter. I informed them my next step was to test drive the fun and futuristic-looking vehicle and they replied asking me to keep them informed on how I liked it.
They actually seem to care about my thoughts on the Juke which, in my eyes, is great! This is a great example of how social media can be used for customer service.
Have you ever had a customer service experience like this? How did it change your perception of the company or even about social media?
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