Phriday Phun with PhaseWare
Posted by Jody Pellerin on Fri, Sep 23, 2011 @ 08:34 AM
Yay! Customer Service Week is almost here! From October 3-7, 2011 marks the time the customer service suite should be shown how valuable they are.
My advice: follow their lead on what they think would be a good way to celebrate. Games, puzzles, and other ways to pass time are fine for some, for others it is a waste of time and they would prefer something more substantial, less whimsical, or (let's face it, some activities fall into this category) stupid.
Only you can know what your agents would appreciate. Maybe one size won't fit all. Make the activities volunteer and offer several different ways to celebrate. In the meantime, the Customer Service Group offers some ideas and printouts for activities for the week.
For the typical customer support staff I recommend candy, stress-relievers, caffeine, stress-relievers, a rant and rave scream-room, stress-relievers, snacks, stress-relievers....you get the idea. I stole my kid's Dr. Doofenschmirtz toy....squeeze him and his eyes bug out on springs. Perfect for keeping the supervisor at bay.
Probably what most agents want is a way to make their job easier. A single application for all their customer support activities. An easily searched resource to help with trouble-shooting. A really good mute button for when you just can't hold in your frustration anymore. Just the chance to get up and walk around every 30 minutes or so. To be thought of as a valuable part of the business.
So don't forget those dates: October 3-7, 2011. Customer Service Week. Time to celebrate some of your hardest working employees.
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