New E-Book by PhaseWare: First Call Resolution
Posted by Jody Pellerin on Tue, Aug 30, 2011 @ 09:06 AM
Hey, our first e-book!
So many of you have read our blog posts about first call resolution that we decided to put them all into an e-book for your reading pleasure! Metrics are so important in today's customer support and customer service center and first call resolution (FCR) is one of the biggies.
So click the link or image below to register for the e-book and learn how this metric works, why you need it, and how to measure it.
Customer Support Metrics 101: First Call Resolution
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