PhaseWare Phriday Round-up with Phree Coffee and Doughnut (pictures)
Posted by Jody Pellerin on Fri, Jul 08, 2011 @ 09:37 AM
As always, the pictures of the coffee and doughnuts are calorie free.
It's Friday. In Summer. During a Holiday week. In Texas. It's too hot, too 4th of July, too TGIF to write a long blog post about something you would rather not think about again until Monday.
So here are some others who did write stuff that you will appreciate.
Yes, it's true. We still have trouble convincing upper management that the contact center is a good thing. This blog post from Inova will have some tips for you.
Proving the Value of the Contact Center
Are you a practitioner of MBWA? If not, this article will tell you why you should.
Does MBWA Really Work?
Something for the sales staff. How many times a day do you ask yourself:
What Happened to Common Sense?
And finally, the inestimababababable Greg Levin of Off Center with
C-Sat Measurement That Doesn't Suck
Enjoy!
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