Time for Another Customer Service #FollowFriday
Posted by Jody Pellerin on Fri, Mar 25, 2011 @ 06:00 AM
Here are links to other blogs about customer service and support. As before, I brought zero calorie, fat-free, and decaffeinated coffee and doughnuts.
Help Yourself!
Call Center Training: Know Your Options
Without training, your customer support efforts will frustrate everyone, customers and employees alike. Here are three options for obtaining or offering training.
Call Center Training: The Principles Behind It
More about training, explaining the reasons for training at the various levels of support.
Announcing the 2011 State of Community Management Report
For those of you using forums or communities as part of your customer service and support efforts, this article gives you some of the findings in the report plus the opportunity to get the report for yourself. (You do need to log onto SlideShare to download the report or you can just go through it onsite.)
Rate Your Customer Service Experiences Using This New App
People are going to do it anyway, so it was a sure bet that an app for customer service experience wasn't far behind...and here it is: an app called Tello. Interestingly enough, most of the reviews were positive with individuals being singled out for praise. The app also plans to have a feature where the customer can give permission for a business to contact them about a poor review.
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