Lori Jo Vest and Marilyn Suttle are launching the “Who’s Your Gladys?” video series of customer service “quick tips” TODAY. These quick video clips are ideal for staff meeting openers, weekly mini-courses or tools for reinforcing an already great customer service culture.

Their book, called “Who’s Your Gladys? How to Turn Even the Most Difficult customer into Your Biggest Fan,” is on stores shelves and online resellers now and it can help you solve customer service problems with finesse. 

PLUS - Marilyn and Lori are offering a special bonus for people who buy their bestselling book “Who’s Your Gladys?” TODAY.  Ten lucky book buyers will be chosen - through a random drawing - to receive a one-hour consultation with Marilyn and Lori. You can visit the video launch page to learn more about this special offer at www.whosyourgladys.tv.