Ya Got 5 Minutes With the CEO: What Do You Say About Customer Service?
Posted by Jody Pellerin on Wed, Sep 22, 2010 @ 08:10 PM
After sitting in on a regular Twitter chat for customer service (search #custserv) yesterday, I thought I would let you know the general outcome of the topic under discussion:
If You Had 5 Minutes Facetime w/a CEO,
What Customer Service Suggestion Would You Have?
The most suggested item, it seemed to me, is for the CEO to call the support line like a customer and see how he gets treated. In other words, be a mystery shopper of your own business.
This was far and away the most popular suggestion. There were others that suggested better technology, social media, treating everyone like humans, and such like. But most of us seemed to want the CEO to just find out what it was like to be a customer.
To me this says that many people feel the CEO has become very disconnected from the source of revenue. It also says that we, as customer service professionals, do not communicate effectively to the C-Suite.
So I throw this same question out to you:
If you had 5 minutes with your CEO what customer service suggestion would you have?
Leave plenty of comments. I really want to hear was you have to say.
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