In the spirit of trying to wake up the brain after summer vacation is over, here are a few articles to peruse, some of which actually have to do with customer service.

How Our Brains Make Memories

So that's why I forget to....forget to....I forgot. Whatever.

The Culture of Being Rude

Hmmmm...Maybe that could explain that customer service rep...or the customer.

Much as you might like to:

Don't Kill the Customer - Manage Your Emotions

The Pygmalion Effect in Customer Service

Living up or down to expectations

Your Corporate Culture's "Artifacts" - What Would Indiana Jones Say?

"Why does it always have to be snakes?"