I was on a fascinating Twitter chat for #custserv last night with @JeffreyJ Kingman and @MarshaCollier. The topic was "Do Employee Incentives Raise Bar on Customer Service?" Here is the entire chat if you want to read it.  It includes other tweets using the #custserv hashtag but all of it is pretty good stuff.

I was thinking during this chat that there are both big and small things to consider while making sure your customer service representativeshave what they need to keep it together.

I came up with these 4 articles about various facets of employee management to pass along to you. Please leave comments with your thoughts!

Re-Evaluating Performance Evaluation

Telemarketers Talk Themselve Sick

One Employee Serving One Customer at a Time