Customer Support Software Case Study: Dexter+Chaney
Posted by Hoyt Mann on Tue, Apr 13, 2010 @ 06:52 PM
Are you in need of a customer service and support solution but would like to know ahead of time what that would do for you?
Or maybe you just need a little ammunition to help convince someone else. Maybe this story will help:
Dexter + Chaney, a construction accounting software provider, had a customer service system that had long been outgrown. Some of it was over 10 years old and needed an infusion of new technology. In addition, customers were more technologically savvy than ever before and wanted a way to help themselves it they could.
Here is a link to a case study that shows how Dexter+Chaney exceeded their basic needs.
What are the top business problems you hope to resolve with customer service and support software?
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