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How Excellent Customer Service Can Get Your Business a Boost

Posted by Hoyt Mann on Wed, Feb 03, 2010 @ 09:08 PM
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Here is a link to a post from the blog Service Untitled describing a customer experience by the writer. The post would have been very different if the service had been spectacularly bad. It wouldn't have existed at all if the service had been so-so or simply "the expected".

But the experience was exceptionally good. And that earned the company a mention from a third party that was not paid to do so.

How's that for the impact customer service can have on your business.

Leave Competition Behind with Excellent Customer Service


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Comments

Thank you for your mention Hoyt. When a company goes far beyond just the next step, it makes that lasting impression. Do customers just go through stores expecting and then accepting mediocrity? Then when someone comes along using that " wow " factor, it just impresses us so much, we remember and want to return. At least that is what happens to me!
Posted @ Monday, February 15, 2010 9:08 PM by Cheryl Hanna
Sorry for the late response. 
 
It's great for that Wow but sometimes I wonder what it would be like to have all Wow. Would we simply raise the bar?
Posted @ Friday, March 26, 2010 8:57 AM by Jody Pellerin
Comments have been closed for this article.