When there is writing to be done about the customer experience there is nobody better than Bruce Temkin. So I am passing along an article from Destination CRM about that very subject.

This is a very straight shooting, direct talking article about how to improve the customer experience at your company over this year. His advice is to-the-point: you need to understand these 7 keys if you are going to get anywhere.

Without further ado:

Bruce Temkin's 7 Keys to Customer Experience

 Enjoy!