Would You Like to be The Fairy Godperson of Customer Service and Support?
Posted by Hoyt Mann on Tue, Aug 25, 2009 @ 08:02 PM
Cinderella is one of the Western World's most beloved fairy tales. It is a tale of rising above all obstacles against all odds. It is a tale that teaches us that all dreams can come true. This is an ideal that we as businesses should hold; if our customers have a problem that they think cannot be fixed, they need to know that we, as great businesses, can fix it.
We are their Fairy Godpeople (hey, just trying to be PC. Don't want the fellas to be left out). It is our job to make the customers feel like they are Cinderella going to the ball. When they come to us broken and their original ball gown in tatters, we should be the ones sweeping in to save the day with a wave of our wands and a few magic words so that our Cinderella has a pair of glass slippers and a pumpkin coach.
Best of all, our spells do not break at the stroke of midnight and our Cinderella gets to keep the coach, the slippers, and the dress; but where do we get these wands and what is that special word that fixes the problem?
The wand is great customer service and support software and the magic word is PhaseWare. With PhaseWare's customer service and support software, our Cinderella can be off to the ball in no time.
One of the best ways to maintain great customer service is availability. We Fairy Godpeople of Customer Support should be available all the time, any time, day or night. With PhaseWare's Self Service Center, we can be. The Self Service Center allows 24/7 customer support without increasing staff size, not to mention that the customers can get a turn with the magic wand.
Customers don't have to be damsels in distress. They can be the independent heroine who is shown the path by the Fairy Godperson to other Cinderella customer forums and FAQs to find an answer to their inquiry at any time. Independence in this day and age is a precious commodity that everyone wants to experience.
Another great way to maintain great customer service is high efficiency. Cinderella's Fairy Godperson was able to assess the problem and quickly solve it, and we should be able to do the same. PhaseWare's Tracker follows the trends of customer information, problems, and resolutions. Through the creation of a workflow via Tracker, better organization is initiated and therefore efficiency in business management, agent productivity, and quick solution rates goes up.
With those thoughts in mind, become the Fairy Godperson of the business world. Use PhaseWare Customer Service and Support Software.
Thank you for reading our blog. Leave comments and don't forget to use the social bookmarking widgets to spread the news!