Self Service Center: No-Hassle Publishing

These days, everyone is tightening and cinching their belts, from the retired couple who lives in the small house down the street to the huge corporation that owns half of the television channels on cable.  Small businesses especially are feeling the economic down-turn.  The price of everything has gone up so at some point, they eventually have to scale back on their personnel, starting with the positions that are more of a convenience rather than a necessity, like webmasters.  Without a webmaster, small business managers and owners have to publish to their own websites along with fulfilling all their other responsibilities so the website usually gets pushed to the bottom of the to-do list because publishing the information to the site is a major hassle.

However, PhaseWare's Self-Service Software takes the hassle factor out of publishing to a website.  Businesses can easily publish various pieces of information through a variety of different means.   They can publish as many notices as they so choose and can make them visible to everyone or the select few.  If a particular business wanted only customers who were software billionaires to see the notice that it is due to release some new product within the next six months, then it can.  That business can also put an expiration date on the notice which will take it off the website at the appointed time without ever having to think about it.  Now, if only we can get expired milk in the fridge to do that.

The Self-Service Software also allows businesses to put up downloads (files, fixes, documentation, etc.) for their customers as well as an FAQ section.  Nothing helps a customer help themselves better than an FAQ section.  They can see issues that other customers have had as well as the solution.  Let's say baking company sells recipes and several customers had trouble getting their bread to rise, then all the next person needs to do is look at the company FAQ page, find the question their looking for, and the answer will be there.

Publishing information valuable to customers should not be something that we in the business community push to the bottom of our list because we just don't have the time to deal with such a hassle; so take the trouble out of publishing.  Get PhaseWare's Self-Service Software.

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