| KEY BENEFITS |
- Empower your customers through Pro-active Self-service
- Reduce service handling times and deflect interactions
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- Increase agent productivity and Operational efficiencies
- Synergize service desk with 24x7 Knowledge Base
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Self Service Center provides a universal knowledgebase search, meaning any search can cover all solutions, FAQs, downloads, and forums. Users will have the option to search through all of these areas at one time or they can search in a certain area (e.g., FAQs) if they know a specific item they are searching for.
The knowledge base search can be set to offer possible solutions to an incident entered by a customer prior to incident submission. Similarly. suggested solutions can be automatically offered as part of an email response.
The knowledge base search allows for a natural language search, meaning the user can type the search in the form of a question and the best possible answers for the question will be displayed.