| KEY BENEFITS |
- Empower your customers through Pro-active Self-service
- Reduce service handling times and deflect interactions
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- Increase agent productivity and Operational efficiencies
- Synergize service desk with 24x7 Knowledge Base
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Self Service Center can be customized to create a truly distinctive design for your company. Include only the options you want to provide for your customers and modify the layout to perfectly suit your needs.
- Make your Self Service Center unique by modifying the layout, images, and colors on your home page and including only the areas you want your customers to view.
- Customize your menu by hiding options you do not use, adding new items, and changing the order of the groups to fit your needs.
- Create different layouts for anonymous users and users who log in regularly.
- Modify the look of any table (e.g., downloads, solutions) by adding or hiding columns of information and moving the columns to different locations.
- Create custom layouts that apply only to a select group of users.
- Require different incident fields to be completed for different types of users and create custom search fields in Incident Manager.