PhaseWare Customer Support Management and Help Desk Management Software. Affordable. Easy to Use. Completely Integrated.
We cover the entire cycle of trouble ticket resolution from incident submission and issue escalation to SLA compliance and knowledge management.
Enables customers to help themselves, reducing handling times. Customers and employees can log tickets, search the knowlegebase, participate in Live Chat, User Forums, and more.
PhaseWare Live Chat provides visitors with immediate assistance. Answer support-related questions-while customers are still on your site.
PhaseWare Tracker is a powerful, affordable customer support and help desk application.
The functionality, flexibility, and ease of use that defines PhaseWare Tracker in the first Rich Internet Application (RIA) Customer Support Solution.
Customizable & Flexible Customer Support Software enables you to make the application fit your exact needs.
Event Engine enables real-time notification of business critical events.
PhaseWare Customer Support Software is Easy to Use making it possible for short training cycles so that your agents can be productive fast.