Retargeter Customer Support Software | Tracking Customer Software | Process Management Software | by Phaseware
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Customer Service
Software

Increase customer satisfaction

  • Quickly provide incident status
  • Enforce service level compliance
  • Provide multi-channel communication

Customer
Self-Service

Create a repository of verified solutions and best practice

  • Increase first call resolution rates
  • Deflect calls with customer-accessible knowledge base search
  • Increase service desk productivity

Business Rule
Automation

Streamline your internal service processes

  • Manage workflow efficiently
  • Automate help desk operations
  • Provide self service to create operations that are lean but not mean
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The PhaseWare Files
Latest Blog Posts

Make Your Customers Fall in Love with You
Friday, Feb 10, 2012
Opening Day Customer Service Crisis
Thursday, Feb 9, 2012
Stop Customer Service Issues before They Start
Wednesday, Feb 8, 2012

The Successful CXO
Latest Blog Posts

Customers Hold Your Success in their Hands
Tuesday, Jan 10, 2012
2 CRM Trends That Will Improve Your Business in 2012
Friday, Dec 2, 2011
3 Other SLA’s Used in Customer Service:
Friday, Nov 11, 2011

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PhaseWare was featured on IWearYourShirt.com on January 12th!

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